Miami Heat 2024-25 On-Court Hoodie

Your return and refund policy is well-detailed, but it could be streamlined for better readability and clarity. Here’s an improved version:

Return, Refund, and Reproduction Policy

At Shop, we strive to deliver perfection with every order. However, mistakes can occasionally happen. We offer reproductions or refunds for orders when eligible.

To request a reproduction or refund, please provide photo evidence of the product in your order.

Situations Eligible for Reproduction or Refund:

1. Faulty Printing
   • Blurry images, color inconsistencies, or distortions that do not match the design sample.
2. Spelling Errors
   • Mistakes in spelling on the product caused by us.
3. Incorrect Color Delivery
   • Product delivered in a color different from the one ordered.
4. Unwanted Color Stains
   • Products with unusual or unwanted stains.
5. Other Store-Related Errors
   • Any issue originating from our products or services that impacts quality.
6. Damaged Products
   • Products broken or damaged during transit.
7. Wrong Product Delivered
   • Items in the order differ from what was placed.
8. Order Lost in Transit
   • When the order doesn’t arrive at the correct shipping address.

Steps to Request a Return, Refund, or Reproduction:

1. Submit a request within 14 business days of receiving your order.
2. Provide photo evidence of the product to support your request.
3. Follow the return instructions sent via email.

Important Notes:

• Requests submitted after 14 business days will not be accepted.
• If goods are returned without prior approval, they will be forfeited.
• Customers are responsible for the cost of return shipping labels.
• Refunds take 5–10 business days to process.

Situations Not Eligible for Returns or Refunds:

1. Incorrect Selection
   • Wrong print or design selection during ordering.
2. Size Issues
   • Choosing an inappropriate size for personal needs.
3. Customer Errors
   • Spelling mistakes or incorrect details provided for custom products.

Thank you for your understanding and cooperation. For any additional assistance, feel free to contact our customer service team.